Customer Story: How SCF Treats Email with the Highest Quality Care
When it comes to patient care, listening carefully and using every interaction to promote healthy outcomes has made Southcentral Foundation (SCF) a model for health care worldwide. This Alaska Native-owned foundation guarantees same day service for nearly 60,000 customers spread across Alaska, using phone and email to supplement, and even replace, low-level office visits. When they recently expanded services and tripled their staff, e-discovery requests ballooned. With each request requiring time-consuming searches of backup tapes, they turned to Atempo for archiving. Full Story >>Challenges
- Reducing the time and cost of searching emails for e-discovery.
- Comply with HIPAA privacy and email regulation requirements.
- Containing email storage costs as the number of employees tripled.
Solution
- Atempo Digital Archive for Messaging for automatic archiving with fast, easy and thorough searches of email archives and built-in deduplication.
Results
- Turnaround time on e-discovery dropped from 3 days to 10 minutes.
- Better storage utilization eliminated need to regularly add expensive disks.
- All inbound and outbound emails archived for regulatory compliance.
About Southcentral Foundation
Southcentral Foundation (SCF) is an Alaska Native-owned, nonprofit health care organization located in Anchorage, Alaska that serves nearly 60,000 Alaska Native and American Indian people. Southcentral Foundation's mission is to work together with the Native Community to achieve wellness through health and related services. In its 27 years, SCF has grown from a single dental clinic to an internationally recognized, award-winning health care organization that employs more than 1,400 people and manages more than 60 health care programs and services.
